User Privacy Policy

This Privacy Policy explains how Joy collects, uses, and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and aim to be clear about what we collect, why we need it, and how you can manage your information.

Types of data we collect

Personal data

We collect information that identifies you, such as your name, date of birth, address, email, phone number, and government ID where verification is required. Personal data is collected during account registration and when completing identity checks for withdrawals or to meet legal and security requirements.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, and location data where permitted. This data helps us keep your account secure, deliver the site correctly on mobile and desktop, and troubleshoot technical issues.

Transactional data

We record account activity and transactional details such as deposits, withdrawals, game activity, betting history, bonuses claimed, and payment method information. Transactional records are used for payment processing, fraud prevention, and to comply with verification checks.

Use of information

We use your information to operate and improve our services, process transactions, verify identity, prevent fraud, and respond to support requests. Personal and transactional data is also used for account management, regulatory compliance, and to provide customer service. Where allowed, we may use aggregated or anonymized data for analytics and product improvements.

Data protection practices

We store information on secure servers and use industry-standard encryption for data in transit and at rest. Access to personal data is limited to staff and third-party service providers who need it to perform their duties. We also maintain operational measures such as access controls and regular security monitoring to protect your information.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your preferences, enable site functionality, and collect usage statistics. Some cookies are necessary for essential features while others support analytics and marketing. You can manage cookie preferences through your browser or via the site cookie settings.

User rights

If you are in Canada you have rights to access the personal data we hold about you, request correction of inaccurate information, and ask for restriction or deletion of data where applicable. You may also object to certain processing activities and request a copy of transactional records related to your account.

Access, correction and deletion of data

To request access, correction, or deletion, contact our privacy team at [email protected]. We will respond to verifiable requests and may ask for additional information to confirm your identity. In some cases we may retain limited information to meet legal or regulatory obligations.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, game suppliers, fraud prevention services, and other trusted partners who help deliver our services. We may also disclose information to law enforcement or regulators when required by law. Third parties are required to safeguard your data and use it only for authorised purposes.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you via the site or email. Continued use of the service after an update means you accept the revised policy. For questions contact [email protected].