Responsible Gambling Policy

At Joy we take responsible gambling seriously. We want play to stay safe and under your control, so we provide clear tools, account options and support resources to help you manage your gaming activity. If you ever feel play is becoming a problem, contact us and use the controls below to limit your activity.

Player protection principles

We promote safer play by making controls easy to find, protecting personal information, and training our team to respond to signs of problem gambling. We expect customers to be honest about age and identity and to use the available tools to keep play within personal limits.

Activity-control tools

You can manage how and when you play using the controls in your account. These tools are available for all registered players and can be adjusted through the account settings or by contacting customer support.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much money enters your account. You can lower limits instantly. Requests to increase or remove limits may be subject to a short cooling-off period to help avoid impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a defined period. These limits help keep losses predictable and are monitored in your account history.

Time limits and session reminders

Use session reminders and time limits to track how long you play. Session reminders can warn you after a set time, and automatic log-out or time-out features are available if you need a break.

Self-exclusion and account breaks

If you need a longer break, self-exclusion blocks access to your account for an agreed period and prevents deposits. During self-exclusion we will stop marketing communications to you. To request self-exclusion or a longer account break, use the account settings or contact our support team.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to play, hiding activity from friends or family, playing for longer than intended, or changes in sleep, work or study due to gambling. If you notice these signs in yourself or someone close to you, consider using the controls above or seeking help.

Tips for staying in control

Plan your play before you start, set realistic deposit and time limits, avoid using credit to gamble, take regular breaks, and never play to recover losses. Keep financial and login details private and review your account history regularly to stay aware of your activity.

Professional help and support organisations

If you need professional support, contact local or national services such as ConnexOntario, SOSJoueurs, Gamblers Anonymous or Gambling Therapy. These organisations offer confidential advice, counselling and referral services across Canada. If you need assistance applying limits or self-excluding, our support team can guide you through the process.