Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account or use services at Joy. We value your privacy and describe below the types of information we collect, why we collect it, how we safeguard it, and the choices available to you as a user in Canada.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, email address, phone number, billing and postal address, and government ID documents for verification purposes. We also retain account credentials and any communications you send to our support team.
Technical data
We collect technical information necessary to operate the site and protect accounts, including IP address, device and browser type, operating system, login timestamps, and cookie identifiers. This data helps us maintain security, optimise site performance, and detect suspicious activity.
Transactional data
We collect payment and transactional data related to deposits, withdrawals, wagers and game history. This includes payment method identifiers, transaction amounts, timestamps and currency. Where required for verification, we may store copies of receipts or bank statements you provide.
How we use your information
We use collected data to provide and manage your account, process payments, perform identity verification, prevent fraud, and comply with legal obligations. Data is also used to investigate disputes, respond to support requests, and maintain the integrity of our services. We may use aggregated, non-identifying information for analytics and service improvements.
Data protection practices
We protect personal information using standard technical and organisational measures. This includes encrypted connections (HTTPS/TLS), secure storage, access controls and regular security reviews. Access to personal data is restricted to employees and contractors who need it to perform their duties. We require third parties who process data on our behalf to follow appropriate security practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functions, and measure site usage. Some cookies are essential for account security and session management, while others are used for analytics and marketing. You can manage cookie settings in your browser; note that disabling certain cookies may affect site functionality.
User rights
If you reside in Canada you have rights over your personal information, including the right to request access, correction, or deletion of your data where permitted by law. You may also object to certain processing or request portability of data in a usable format. Requests are processed in accordance with applicable privacy laws.
Access, correction and deletion of data
To access, correct or request deletion of your personal information, log in to your account and use the account settings where available, or contact our Privacy team. We will verify your identity before fulfilling requests and will provide information on any limitations related to legal or operational retention requirements.
Information sharing and third parties
We share personal data with service providers who support operations, such as payment processors, identity verification and security vendors, and analytics providers. We may also disclose information to comply with legal obligations or to protect our rights and the safety of users. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified to registered users. The effective date of the current policy will be shown on the site.
Contact
If you have questions or wish to exercise your privacy rights, contact us at [email protected].