Terms of Use

These Terms and Conditions set out the rules that govern your use of Joy. They explain the relationship between us and our users, how accounts are managed, and the basic requirements for play and payments. Please read these terms before registering or placing any wagers; by using our site you agree to comply with the rules and any specific promotional terms that apply.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device, or IP address. We may require identity verification documents, including government ID and proof of address, before allowing withdrawals or at other times to comply with our verification checks. If you suspect unauthorised access to your account, contact support immediately.

Eligibility requirements

To register you must meet the minimum legal gambling age in your province or territory and be legally allowed to participate in online gambling where you are located. Residents of jurisdictions that are restricted on our platform may not open accounts. We rely on the information you provide at registration and may suspend or close accounts found to be in breach of eligibility rules.

Acceptable platform use

Use of the platform must be honest and lawful. Actions such as fraud, chargebacks, bonus abuse, collusion, use of bots, or creating multiple accounts are prohibited. We reserve the right to investigate suspicious activity and apply temporary suspensions, withhold funds, or close accounts where breaches are confirmed. Any winnings derived from prohibited behaviour may be voided.

General bonus and promotion rules

Promotions and bonuses are subject to their own terms in addition to these general rules. Bonuses may require qualifying deposits and wagering requirements; only certain games may contribute to wagering. Some payment methods may be excluded from bonus eligibility. Maximum bet limits while wagering on bonus funds may apply. Always review the specific promotion terms before opting in.

Deposits and withdrawals

We accept common payment methods suitable for Canadian players, including Interac, major cards, e-wallets, and supported cryptocurrencies. Deposits are usually processed instantly. Withdrawals are subject to verification and our withdrawal policy; e-wallets and crypto are typically faster while cards and bank transfers may take longer. We do not normally charge internal fees, though your bank or payment provider may apply charges.

Dispute resolution

If you have a dispute, contact our support team via live chat or email at [email protected]. We aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, we will outline the steps available for escalation in line with our internal complaint handling process.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on the site and where appropriate provide notice. Continued use of the service after updates constitutes acceptance of the revised terms, so please check this page regularly.