Contact our team
Need help? Our support team is ready to assist with account-related questions, verification and withdrawals, technical issues on desktop or mobile, or general feedback about games and promotions. Reach out any time and we’ll guide you through account steps, KYC uploads, payment queries, or site navigation. Contact options include live chat, email and phone so you can choose the most convenient channel for your question.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat fastest; email replies usually within 1-2 hours) |
| General enquiries | [email protected] (product questions, bonus terms, non-urgent requests) |
| Affiliate enquiries | [email protected] (partnerships and commission queries; response Mon-Fri) |
| Phone | +1 416 582 3917 (calls and SMS; English support) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) |
| Live chat | Available on site 24/7; fastest for account and technical issues |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details to avoid delays. Expect a response by email with any follow-up steps or requests for further documentation.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. Simple account or payment questions are usually handled first, while more complex cases, such as detailed verification or escalations, can take longer depending on the issue and any required checks. We’ll keep you updated on progress and expected timelines.
Feedback
We'd love to hear from you. Share feedback, suggestions, or ideas to improve Joy's site. Our team reviews every message carefully and uses your input to refine features, promotions and the overall experience. Tell us what worked, what didn't, or any new features you'd like to see. Your feedback helps us make the site better for Canadian players.